Frequently Asked Questions
Everything you need to know about our ethical, high-performance skincare solutions.
Are your products cruelty-free and vegan?
Absolutely. At Skincare that Cares, we believe beauty should never come at a cost to animals. All our formulas are 100% vegan and PETA-certified cruelty-free.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor its journey.
What is your return policy if a product doesn't suit my skin?
We want you to love your glow. If a product isn't working for you, we offer a 30-day satisfaction guarantee. You can return gently used products for a full refund or exchange.
Are your packaging materials eco-friendly?
Yes, we prioritize the planet. Our bottles are made from recyclable glass or PCR (Post-Consumer Recycled) plastic, and our shipping boxes are printed with soy-based inks.
Do you offer international shipping?
Currently, we ship to the US, Canada, and the UK. We are working hard to expand our global reach soon. International shipping times vary based on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.